Return & Exchange Policy

To start a return or exchange, go to https://nexusclothing.returnport.app. You can also track a return already in progress there.

Online & Phone Orders

We accept returns of unworn, unwashed, undamaged, or defective merchandise purchased online or by phone within 30 days of the original purchase date.

Online and phone purchases may also be returned in person at any of our store locations in the Tidewater area.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Monogrammed or personalized items
• Underwear and swimwear
• Vintage or one-of-a-kind pieces
• Altered items
• Items marked as Final Sale

Refunds & Restocking Fees

• Refunds are issued to the original payment method or as store credit.
• Refunds apply to the item price only — shipping charges are non-refundable.
• A 15% restocking fee applies to all returns, unless the return is due to an error on our part (wrong item shipped, defective product, etc.).
• Route Package Protection is a third-party service and is non-refundable once used.

Exchanges

If you'd like a different size or color, you can request an exchange. If there is a price difference, we'll send you a secure payment link before shipping the replacement item. Exchanges are subject to availability.

Processing Time

Returns are typically processed within 1–3 business days after we receive the item. Please allow an additional 3–5 business days for the refund to appear on your statement.

In-Store Purchases

For items purchased in-store, we offer exchanges only (no refunds). Merchandise must be unworn, unwashed, undamaged, or defective, and exchanged within 30 days of purchase. A valid receipt or proof of purchase is required.

In-store exchanges can be made at any of our Tidewater-area locations.

Store Credit

If there is a price difference between the exchanged items, store credit may be issued for the balance. Store credit can be redeemed at any NEXUS location. Store credit is not available for online purchases unless requested at the time the credit is issued.