Frequently Asked Questions
All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here.
Yes! You should check out our stores page for the full details.
The account registration page will be displayed during checkout. Once your account is created, you will be able to log in and view your orders and track them.
If you need to change or cancel your order, please contact us immediately. We generally process orders very quickly, and once our store has processed your order, we will be unable to make any changes.
If you receive an error message after reviewing your credit card information, billing and shipping address, please make sure you’re using the latest version of your web browser or try switching browsers.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please email or contact us at:
M-S 10:00AM – 9:00PM Est, Sun 12:00PM – 6:00PM EST
To return items, to report damaged or missing items, or to resolve any other question about your order, submit a ticket, email us, or call us at 757-838-3760. Please note that when returning items, we only accept the return or exchange of full-priced merchandise with the original receipt and tags attached. Refunds will be accepted up to 15 business days from delivery date. Items received after 15 business days, or not in their original condition will be subject to a 20% restocking fee. Returns that do not meet our policy may also be subject to a 20% restocking fee. Items received after 30 days will not be accepted.
Most orders ship within 1-2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add Store@Nexusclothing.com to your safe sender list.
You can also check your order status by signing into your account on our website.
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.