Route Claims

"no responsibility" disclaimer

Nexus Clothing uses a third independent party "RouteApp LLC" to handle all insurance claims paid to them in the checkout process, Nexus Clothing does not receive any compensation in the means of funds or monetary value paid by our customers at checkout for the purpose of insuring items or orders placed on our website.

ALL claims are handled by "RouteApp LLC"

The insurance is a service offered by "RoutApp LLC" to our customers for the purpose of covering the value of orders that may result in stolen or damaged items that may have occurred while in transit to the customer's shipping address, It is the responsibility of the customer to make sure the destination shipping address is correct and valid , We do not have control over ANY decision or conclusion that might result or arise from their investigation to ANY claim they process.

Right to refuse service

Nexus Clothing customers placing any orders on our website have the right to elect to refuse or accept their service by opting-out opting-in by simply turning on or off the insurance option above the checkout button as indicated in the below images

Accept "Opt-in"

Refuse "Opt-Out"

Communication from "RouteApp LLC"

Any means of communication between "RouteApp LLC" and our customers using their service through the "Route app" or email are not in any way the responsibility of Nexus Clothing and are a direct communication between the customer and "RouteApp LLC".


Route insurance is available for purchase to customers in the cart page. For cart totals under $100 USD Route insurance is only $0.98 USD. For cart totals over $100 USD, Route+ is 1.5% - 5% of the cart total. (Paid to RouteApp LLC).

Duration of a Claim

Each Claim has a different duration or total time to process each case, And it varies from one claim or case to another, please note that due to Covid-19 the duration of a claim can take longer time to process than usual as our partners are taking extreme measures to protect their employees and staff members.

File a Claim

Please locate your Route Order number or Order ID sent to your email before going forward

To start a new claim click on the button bellow and you will be directed to "RouteApp LLC" website in a new window, please note that you will be leaving

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