We accept returns by mail & Instore for orders made online, for a list of our stores please click here
(We do not provide return shipping labels for items shipped with Free shipping)
(We have made Returns & Exchanges easy please follow the link below to start your process)
(Any Defects or discrepancies in the order needs to be reported within the first 7 days of receiving the product)
NEXUS gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online or by phone for delivery that shipped to a U.S. address for a refund or exchange within 30 days of original purchase. For your convenience, online and phone purchases may be returned to any of our NEXUS store locations. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. All monogrammed, personalized, underwear, vintage, altered or final sale items cannot be returned or exchanged.
Returns will be processed within 1-3 business days from the date of package arrival.
Refunds & Restocking Fees
A refund will be issued as a store credit or back to the buyers original method of payment, Refunds will be issued only for THE price of the item paid and not any shipping charges paid.
Route Package Protection Fees:
Route is a third party insurance company that protects packages while in transit from our locations to the customers in the case orders get lost, stolen or damaged, it is a service that is managed and billed by them, once the service is used it can not be returned or refunded.
(All returns are subject to a 15% restocking fee unless the return was resulted from our end then we will waive the 15% restocking fee)
Once the exchanges are accepted the customer has the choice of a different size or item (Subject to availability) , once the items are received a new invoice will be issued and sent to the customers original email, Once received the email for the exchange, confirm the items in the exchange before we ship it back if there is any extra charges the invoice will have the option with a secured link to pay using any method your choosing.
We ONLY offer exchanges of unworn, unwashed, undamaged or defective merchandise purchased with-in 30 days for any in store purchases from the date of the purchase receipt , any exchanges needs to be accompanied with the original receipt or proof of purchase items can be returned in any our stores located in the tide water area in Virginia.
Store credit is only issued for the difference of an exchange between to items no full store credit is allowed, store credit can be issued and used at any of our locations, store credit is not eligible for online purchases unless asked for while the store credit is being issued.