I HAVE A PROBLEM WITH MY ORDER

Most likely, you have entered an incorrect zip code in the billing section of your order. Which resulted in your payment getting declined.

The zip code needs to be the same zip code that your bank uses to send you the bank statements or the primary mailing address registered with your bank.

In this case, your bank has placed a 24-hour hold on the full amount of the order. and it should show as a Pending transaction.

No worries, it will be released by your bank the next business day.

If we have not sent you an email order confirmation, then we have not officially recieved your funds.

You can place a new order with the correct zip code, or you can wait till the next day for your bank to release the funds, and then once again place the order.

We give our customers 3 hours or until the item ships after the order was placed to cancel or edit their order directly from their email confirmation, so please open your order confirmation email and scroll down to find the "Edit or Cancel Order" button.

Unfortunately, Any editing to an existing order will result in a cancelation, and the order must be placed again.

Please allow 1-2 business days for the package to show up. And we have had an experience where the carrier would mark packages as delivered before delivering them so they would not consume time on the route.

After the waiting period, If the package still did not show up, please follow these instructions:

If you bought Route Package Protection with your order, click here.

Please click here to contact us if you have not bought any package protection. Most likely, we have our insurance that would cover it.

Please follow these instructions:

1- If you bought Route Package Protection with your order, click here.

2- Please click here to contact us if you have not bought any package protection. Most likely, we have our insurance that would cover it.

If we have shipped you the wrong item, we apologize for this in advance, and please click here to start returning the item you got, Choose "Incorrect item received (Upload Picture )" from the Why are you returning this item? List (Please scroll down the list to find that option).

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