Frequently Asked Questions

Most orders ship within 1-3 business days. Orders placed after 5 PM on Friday through Sunday are picked up Monday at 4:45 PM. You will receive a shipping confirmation email with tracking once your order ships.

Visit our Order Tracking page and enter your order number and email address. You can also check your order status by logging into your account.

Please wait 1-2 business days as carriers sometimes scan packages as delivered early. Check around your property, with neighbors, and at your building mailroom. If you purchased Route Package Protection, file a claim here. Otherwise, contact us and we will investigate.

You have a 3-hour window (or until the item ships) to cancel or edit your order. Use the "Edit or Cancel Order" button in your confirmation email. Note: any edit will cancel the original order and you will need to place a new one. After the window closes, contact us immediately.

Double-check your credit card number, expiration date, CVV, and billing address (must match what is on file with your bank). Try using the latest version of your browser and click "Place Order" only once. If the issue persists, call us at (888) 985-5536.

An order confirmation email is sent as soon as you place your order. Check your spam/junk folder and add Store@Nexusclothing.com to your safe senders list. You can also check your order status by logging into your account.

Visit our Returns Portal, enter your order number and email, select the items you would like to return, choose your resolution (refund, exchange, or store credit), and follow the prompts. You will receive a prepaid shipping label via email.

You have 30 days from the date of purchase to initiate a return. Items must be unworn, unwashed, undamaged, and have all original tags attached.

A 15% restocking fee applies to refunds only. This fee is waived for exchanges, store credit, and defective items.

Yes! You can exchange for a different size, color, or even a completely different product. If there is a price difference, you will pay via PayPal during checkout. No restocking fee on exchanges.

Items marked as final sale cannot be returned or exchanged. Regular sale or discounted items follow the standard return policy. See our full return policy for details.

The following are non-returnable: monogrammed or personalized items, underwear and swimwear, vintage or one-of-a-kind pieces, altered or tailored items, and anything marked final sale.

Visit our Return Status page and enter your order number and email to see a live timeline of your return progress.

We are sorry! Start a return at our Returns Portal, select "Defective/Damaged" as the reason, and upload a photo of the damage. No restocking fee applies for defective items. If you purchased Route Package Protection, you can also file a claim with Route.

If you purchased Route Shipping Protection at checkout, you can file a claim for lost, stolen, or damaged packages directly through Route's claim portal for fast resolution.

We apologize for the mix-up! Please start a return and select "Incorrect item received" as the reason. Upload a photo of the item you received. We will send a prepaid label and ship the correct item or issue a full refund — no restocking fee.