Help

Frequently Asked Questions

Before contacting us about designer men’s clothing, please browse our full library of frequently asked questions to see if we’ve already answered it online!

Whether you’re trying to create a new account so you can buy cargo shorts for men or wondering about shipping and returns for recently purchased college sportswear, we’ve got lots of helpful information right here on our website. Don’t see the answer to your question? Feel free to contact us via email, give us a call, or come into one of our three convenient Virginia locations. We’re always happy to speak with our customers to resolve any issues that may arise!

Can I Return Or Exchange Items That Were Purchased On Sale?

All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here.

Contact Us

Our Customer Support staff is ready to help you by phone at 757-838-3760 or you can use our Contact Form. Please be sure to leave your phone number in the message for the fastest response.

Do You Have Any Store Locations?

Yes! You should check out our stores page for the full details.

How do I create an account?

The account registration page will be displayed during checkout. Once your account is created, you will be able to log in and view your orders and track them.

I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately. We generally process orders very quickly, and once our store has processed your order, we will be unable to make any changes.

My Order Won’t Go Through. What Should I Do?

If you receive an error message after reviewing your credit card information, billing and shipping address, please make sure you’re using the latest version of your web browser or try switching browsers.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please email or contact us at:

(757) 838-3760
M-S 10:00AM – 9:00PM Est, Sun 12:00PM – 6:00PM Est

Problems with your order?

To return items, to report damaged or missing items, or to resolve any other question about your order, submit a ticket, email us, or call us at 757-838-3760. Please note that when returning items, we only accept the return or exchange of full-priced merchandise with the original receipt and tags attached. Refunds will be accepted up to 15 business days from delivery date. Items received after 15 business days, or not in their original condition will be subject to a 20% restocking fee. Returns that do not meet our policy may also be subject to a 20% restocking fee. Items received after 30 days will not be accepted.

When Will My Order Ship?

Most orders ship within 1-2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add Store@Nexusclothing.com to your safe sender list.

You can also check your order status by signing into your account on our website.

Why Was My Order Canceled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.