Who do we ship to?
We are happy to send your order within the United States or to APO/FPO addresses. Please note that we do not ship internationally or to U.S. territories.
How will my order ship?
We will ship your order using the fastest, safest, and most reliable method possible. We primarily use UPS Ground & USPS Priority, for package tracking methods. And, have established strong relationships with some of the best delivery companies nationwide. We ship by particular shippings method in order to provide you with an optimal delivery experience.
When your order ships we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us at 757-337-3757 if anything seems unusual with the progress of the shipment.
Shipping Time Frame
Whenever possible we will ship smaller, lighter items via UPS or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse.
We do not require an adult signature for most deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with “No Signature Required.” Be sure to include your name and tracking number on the note.
We reserve the right to cancel any order
We require all orders to be placed in good faith. That being said, all information (address, phone, email, etc,) provided must be current and without errors. We reserve the right to cancel- and void any transaction on our site if we feel it is a fraudulent order. All orders placed go through a stringent fraud and security check. If an order cannot be verified as being legitimate- we will cancel the order. And, if we deem necessary- notify the issuing credit card company to alert them of a potential data compromise.
Free Shipping on Orders of $100+ (WHEN AVAILABLE)
When offered free standard ground shipping on orders of $100 or more (excluding taxes gift certificates, wrapping or shipping costs). Offer will automatically be applied at checkout when orders added to the cart EXCEEDS $100.00 . Excludes shipments to Alaska, Hawaii, PO and APO/FPO addresses. Entire order must be shipped to a single address and customer is responsible for shipping costs of returned merchandise. This offer is valid on purchases at nexusclothing.com. NEXUS/Nexusclothing.com reserves the right to modify or terminate this offer at any time without notice.
Please note our return policy. Nexus Clothing accepts the return or exchange of full-priced merchandise with the original receipt and tags attached. Refunds will be accepted up to 15 business days from delivery date. Items received after 15 business days, or not in their original condition will be subject to a 20% restocking fee. Returns that do not meet our policy may also be subject to a 20% restocking fee. Items received after 30 days will not be accepted.
Returns will be processed within 1-5 business days from the date of package arrival. WE DO NOT ACCEPT EXCHANGES ONLINE. If you need a different size or item, please ship the merchandise back for a refund and you may place a new order at that time or return it IN STORE ** Please note that the purchaser is responsible for all shipping charges. Nexusclothing.com does NOT supply return labels. Returns must be in original condition accompanied with all original packaging and invoice. Do not use damaged or recycled boxes as packaging for a return; this will result in a 20% restocking fee. Nexusclothing.com will not accept any items returned with obvious signs of wear and cannot accommodate damages after wear.
WE DO NOT ACCEPT RETURNS ON ACCESSORIES (All items under the accessories tab), OR SALE/MARKED DOWN ITEMS.
** Items purchased online can be exchanged or refunded (Store Credit) at our retail stores . We cannot provide any in-store purchases with web credit, returns, or exchanges at this time. Please note that if an item being exchanged is no longer available in stock, store credit will be provided.
Just follow the steps below to simplify the return process. If you purchased an item online and you would like to exchange it, you can do so at our store located at 2301 Mcmenamin st. Hampton,VA 23666 or return the item(s) in exchange for IN-STORE CREDIT. We cannot provide any in-store purchases with web credit, returns, or exchanges at this time.
Contact our Customer Service via phone at (757) 838-3760 or by submitting a ticket to us. You may also submit a request to us via email between the hours of 8AM – 5PM PST, Monday through Saturday.
Customer Service will issue you an RA# (Return Authorization) after you contact us via phone, ticket, or email.
Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
Ship your package back to:
1401 Greenbrier Pkwy South
Space # 2081.
Chesapeake, Virginia 23320
* Please ship with tracking; we are not responsible for packages lost by shipping carriers.
You will be issued a credit memo stating the amount returned to either your store credit account or back to your original payment method within 7-10 business days of us receiving your return.